Enabling Global Automation, Governance & Efficiency

Our ENGAGE workflow management platform leverages AI and automation to speed turnaround times and ensure accuracy. The platform connects activities across offices and regions and provides a complete chain of custody for information and documents.

ENGAGE’s real-time self-service reporting portal delivers timely insights into operations and service performance. With standard dashboards including job completion, customer satisfaction, productivity, and billing, the analytics provide both job specific insights, as well as management information and trends over time.

Built for regulated markets, ENGAGE offers rigorous data access and security controls. Need to know user rights limits access and ensure data confidentiality and the platform is hosted in dedicated and secure cloud environments that are ISO certified to meet globally recognized security standards.

• Workforce productivity: Transparent and detailed metrics track resource utilization across regions and offices and ensure staffing is optimized for demand
• Billing: On-demand access to real-time billing details such as usage by department or client streamlines charge-backs and invoice processing
• Service performance information at your fingertips. Dashboards provide real-time view of service
  activity across services, regions and offices
• Timeliness and accuracy: Track KPIs to ensure speed and quality standards are met down to the job and task level.