Outpacing the competition and improving profitability

A volatile market, increasing client demands, and new market entrants have combined to significantly impact firms’ ability to manage growth and maintain or increase profits. The legal market is at an inflection point and firms that don’t adapt will cede market dominance.

Law firms are grappling with the disruptive force of AI which is automating billable tasks, challenging the traditional billable hour model, and raising ethical considerations. Forward thinking law firms must invest in modern practice management, client collaboration tools, and cybersecurity to stay competitive.

For more than 30 years, we have helped law firms evolve and revitalize their operations, improve support ratios, automate and digitize processes, enhance the growth potential of their workforce and adapt to changes that have challenged the cultural and institutional norm.

• Solutions as unique as your firm: We appreciate the highly specialized business support environments found within law firms and craft solutions that align with each firm’s culture, challenges and goals
• Global reach, local support: More than 3,000 Williams Lea experts support law firm activities from firm offices or our onshore and offshore delivery centers providing expert support anytime and anywhere
• Operational rigor and the highest data protection standards: Our operations are ISO 27001 accredited ensuring we meet, and often exceed, the security and confidentiality demands of our law firm clients. Additionally, Clients’ data always remains within their own firewalls, and we work within client systems via secure Citrix/VPN connections to maintain the highest possible levels of security and confidentiality
• Service underpinned by technology: Workflow and process efficiency through built-for -purpose AI first technology tools such as ENGAGE Service Management, Intake.AI and Deckorate